Ordering I FAQ

Ordering

· What impact do the global supply chain challenges have on you?

It is exciting to see so much recovery over the past few months but with the economy beginning to bounce back, businesses now face new pricing and logistical challenges. Like many companies, Your Custom Promos is dealing with unprecedented material and transportation costs, as well as global labor shortages.

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You may see increased prices on some of our products – Despite our best efforts to maintain our existing pricing, to continue to bring you the very best quality promotional products for your customers, we have had to increase prices on some of our products due to rising costs.

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You may find some shipping delays – Your Custom Promos has made large investments in our inventory so that we can deliver customized products to you on time. That said, we suggest that you order your favorite items early to avoid any shipping delays. We also ask for your patience during this extraordinary time as our teams work hard to manage the additional demand.

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Nothing is more important to us than helping you be your best and make a personal connection with your customers. We are committed to transforming our business practices to deliver the best value by improving our website, broadening our product selection, and providing a more personal experience.

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1. Will I receive a confirmation email when I place my order?

We’ll send a confirmation email with your invoice straight to your inbox. If you have not received your order confirmation email, please contact us.

2. I’d like a different name on each item within my one order - is that possible?

At this time, we’re not able to customise each item within an order.

3. I want to order a larger quantity than is listed on your site - how can I do that?

Good news! We offer significant discounts for larger quantity orders. Just send us a mail  at stephencustom@gmail.com and we’ll be happy to help you.

4. Can I order an assortment of designs?

Yes, of course. Just a heads up—we design each product at a time, so there will be an extra shipping and handling charge for each separate design.

5. How do I calculate the total price of an order?

When you’re checking out (and before you’ve completed your order), we’ll display your exact total price.

6. Can I make changes to my order?

Our team gets to working on your order quickly, so we’re not able to make any changes once it’s been placed.

7. A note about product consistency:

Please be aware that infrequent manufacturing variances such as slight variations in product material, color, and packaging can be expected.